LIBRARY - Stu-Reg Library Patron Svcs

Job Classification

  Student-Regular

Position summary

Patron Services student assistants, under the direction of the Circulation Services Supervisor, work to support library patrons in accessing library services and materials.

Qualifications summary

• Previous library or clerical experience.


• Be a sophomore, upperclass, or graduate student.


• Experience with Microsoft Office Suite and other application software. Willingness to learn other specialized software


• Available to work a minimum of 12 hours per week during library hours (Sunday - Friday, nights, weekends, days,  select holidays, etc.).

Duties and responsibilities

• Check out/in of circulating materials, including course reserves, MeLCat, and ILL materials;


• Register new patrons;


• Assist patrons in searching FOLIO;


• Direct patrons to where library materials are located;


• Accept and discharge lost and found items;


• Collect library materials from book drops;


• Pick up in-house used materials;


• Sort and shelve library materials accordingly;


• Tidy up shelves, shelf-read, and assist with book shifting as needed;


• Answer patrons’ inquiries and direct them to the appropriate department or staff;


• Answer the telephone, and transfer calls;


• Assist in opening and closing the library; and


• Any other duties assigned to them by the supervisor - for example, dusting, vacuuming, cleaning the glass doors, and watering the plants as needed.

 

Supervisory responsibilities

None

Qualifications

• Ability to multitask, organize, and understand priorities


• Ability to work independently and take ownership of tasks


• Responsible and reliable


• Attention to detail with the ability to follow directions


• Desire and ability to learn new technologies, often self-directed

Technical competencies

Competent in computer applications and software (e.g., Internet, Teams, email, instant messaging, word processing, and spreadsheets)

Ability to search the library catalog and databases efficiently.

Interpersonal interactions

• Excellent written and oral communication skills


• Excellent customer service skills


• Be a team player

Physical demands

• Possess the ability to:


• Work nights and weekends.


•  Lift large, heavy books and materials, and maneuver fully loaded book trucks safely.


• Tolerate dusty and/or musty environments.


• Work in an area with constant traffic, activity, and interruptions.

Work environment

 

Work in an area with constant traffic, activity, and interruptions.

Temperature-controlled environment.